Privacy Policy of Creo Wealth Management (Pty) Ltd

Effective Date: 1 February 2025

1. Introduction

At Creo Wealth Management (Pty) Ltd (“Creo Wealth”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the lawful processing of your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://creowealth.co.za (“the Website”).

By using this Website, you consent to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Website.

2. Collection of Personal Information

We collect personal information directly from you when you:

Browse our website;
Complete the contact form or request a consultation;
Communicate with us via email, phone, or other means;
Subscribe to our newsletter or updates.

The types of personal information we may collect include:

Full name;
Contact details (email address, telephone number, physical address);
Identity or registration number (where required);
Business or company details;
IP address and browser data;
Any other information you voluntarily provide.

We do not knowingly collect the personal information of persons under the age of 18 without the necessary parental or guardian consent.

3. Purpose of Collection

We collect and process personal information for the following purposes:

To provide you with information and services you request;
To respond to queries and provide financial advice or consultations;
To improve our website, services, and user experience;
To comply with legal and regulatory obligations;
To communicate with you about our services, promotions, events, or updates (with your consent).

4. Legal Basis for Processing

We will only process your personal information where we have a lawful basis to do so, including:

With your consent;
To fulfil a contractual obligation;
To comply with legal or regulatory obligations;
Where processing is necessary for our legitimate interests, provided it does not override your rights.

5. Disclosure of Personal Information

We may disclose your personal information to:

Service providers or contractors who assist in the operation of our business or website;
Regulatory or government authorities where required by law;
Third parties where disclosure is necessary to protect our rights or defend against legal claims.

We ensure that all third parties to whom we disclose your personal information are bound by appropriate confidentiality and data protection obligations.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against loss, theft, unauthorised access, disclosure, alteration, or destruction. These include:

Secure servers and encrypted communications;
Access controls and user authentication;
Regular data backups and firewalls.

However, no method of transmission over the Internet is 100% secure. Therefore, we cannot guarantee absolute security.

7. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law or legitimate business needs. Thereafter, it will be securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

Be informed about the personal information we hold and how it is processed;
Request access to your personal information;
Request correction, deletion, or destruction of your personal information;
Object to the processing of your personal information;
Lodge a complaint with the Information Regulator.

To exercise your rights or request information, please contact us using the contact details below.

9. Cookies and Website Usage Data

Our website uses cookies and similar technologies to enhance your browsing experience and improve site functionality. Cookies collect data such as IP address, browser type, and pages visited.

You may disable cookies through your browser settings, but this may affect the functionality of the site.

10. Links to Third-Party Sites

Our website may contain links to third-party websites or services not controlled by Creo Wealth. We are not responsible for the privacy practices of these third parties, and we recommend reviewing their privacy policies separately.

11. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the website constitutes your acceptance of any changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact:

Information Officer / Office Manager
Creo Wealth Management (Pty) Ltd
Email: connect@creowealth.co.za
Phone: +27 72 528 4198
Website: https://creowealth.co.za
Physical Address: 291 Sprite Avenue, Menlyn Woods Unit C, Faerie Glen, Pretoria, South Africa

Information Regulator Contact Details
Email: enquiries@inforegulator.org.za
Website: https://www.justice.gov.za/inforeg/